Refund and cancellation policy
Cancel any time. If a plan isn’t right for you, ask for a refund within 14 days of your first purchase and you’ll get your money back.
Last updated: 8 October 2026
The free version
Duct on your own computer is free, with no account, so there is nothing to refund.
14-day refund on your first purchase
If you buy a Pro or Team plan for the first time, monthly or yearly, you can ask for a full refund within 14 days of the purchase, for any reason. This applies wherever you live, so it also covers the 14-day right of withdrawal in the EU and the UK and the 7-day cooling-off period in South Africa. You don’t need to give a reason or use your plan less.
Cancelling a plan
- Cancel at any time from the billing link in your receipt or by writing to billing@tensflare.com. No more payments are taken after you cancel.
- Your plan keeps working until the end of the period you have paid for, then your account returns to Free. Everything on your computer keeps working.
- After the first 14 days, cancelling stops future renewals but doesn’t refund the current period, except in the cases below.
When we refund after 14 days
- Renewals you didn’t mean to make. If a yearly plan renewed and you write to us within 14 days of the renewal, we refund it.
- Our fault. If a paid feature doesn’t work as described and we can’t fix it within a reasonable time, or we remove a significant part of your plan, we refund the unused part of your billing period, or more where the law requires.
- Charged in error. Duplicate or mistaken charges are always refunded in full.
- If we close your account without you being at fault, we refund the unused part of any prepaid period.
Team and Enterprise plans
Team plans follow this policy for the seats you pay for. If you remove seats in the middle of a period, the change applies from your next renewal. Enterprise plans follow the refund terms in your order form or agreement.
How refunds are paid
We refund to the payment method you used, within 14 days of agreeing the refund, and always within the time your local law requires (for example 30 days in South Africa). Your bank or mobile-money provider may take a few more days to show it. Purchases made through Dodo Payments, our merchant of record, are refunded by them on our instruction. You can also contact them directly.
Your statutory rights
This policy adds to your rights under consumer law. It doesn’t replace them. If the law where you live gives you more, for example under Nigeria’s Federal Competition and Consumer Protection Act 2018, Kenya’s Consumer Protection Act 2012, South Africa’s Consumer Protection Act and Electronic Communications and Transactions Act, EU consumer law or the UK Consumer Rights Act 2015, you get those rights in full.
Contact
Refunds and billing questions: billing@tensflare.com. Please include the email address you bought with and, if you have it, your receipt number.